VISION TRIMLINE - TROUBLESHOOTING

Gas Smell Present

What to do if you smell gas (England, Scotland and Wales)

  • Call the National Gas Emergency Service: 0800 111 999

 

What to do if you smell gas (Republic of Ireland)

  • Call Bord Gáis Networks on 1850 20 50 50 (24 hours)

 

What to do if you smell gas (Northern Ireland)

  • Call the 24-hour gas emergency service on 0800 002 001

 

If you are unable to get through on the emergency numbers above call 999 immediately and then follow the procedure below

  • Open Windows and doors to increase ventilation
  • Isolate the main Gas supply to the meter unless it is located in the cellar or basement
  • Do not touch any electrical switches;
  • Do not switch extractor fans on to ventilate the area
  • Do not turn lights either on or off
  • Do not smoke or use any naked flame
  • Do not operate mobile phones

Installation, service and repair must only be performed by a suitably qualified person (Gas Safe Registered) and in line with the Manufacturer’s Instructions. Once the property has been made safe the Gas Emergency Engineer will explain any work that is required and to which appliance, this should only be carried out by a Gas Safe registered engineer.

Not Burning Correctly / Producing Soot

Producing soot can be a sign of incomplete combustion for a variety of reasons - Do not use until you have been advised by a Percy Doughty or Gas Safe representative that it is safe to do so.

Carbon Monoxide (CO) can be emitted from inadequately maintained or badly fitted domestic heating appliances.

You should fit a carbon monoxide alarm in any room that contains a fuel burning appliance. The sensing technology in a CO detector is different from that used in a smoke alarm. Carbon Monoxide detectors measure the amount of CO and the time of exposure. The alarm will sound before carbon monoxide levels becoming threatening for average, healthy adults.

In the event that your fire is not burning correctly

  • Check that all ceramics are present and correctly positioned.
  • Do not add extra ceramic pieces to the appliance as this can result in incorrect combustion.
  • If any of the ceramic components become damaged then we recommend that the complete ceramic set is replaced with genuine manufacturer’s parts.
  • Do not burn paper or other materials on the appliance as this will leave debris and residue which will affect the correct and safe combustion of the gas
  • Lazy yellow or orange flames may mean that you need to get your fire inspected as this could be a sign that there is carbon monoxide in your home; other signs include
  • Dark staining / soot around or on appliances
  • Pilot lights that frequently blow out
  • Increased condensation inside windows

Carbon Monoxide Safety Tips

  • Fit an audible carbon monoxide alarm.
  • They need to be put in a central location in the house and can be fixed to the wall or can be placed on a table, bookshelf or shelf.
  • Have fuel-burning appliances serviced annually by an appropriately qualified and registered engineer.
  • Don't block ventilation and have chimneys swept at least once a year.

Where to place your alarm: Garage, Bedroom, Kitchen, Living Room

Six main symptoms of Carbon Monoxide Poisoning

  • Headaches
  • dizziness
  • nausea
  • breathlessness
  • collapse
  • loss of consciousness

Being aware of the symptoms could save your life. Carbon monoxide symptoms are similar to flu, food poisoning, viral infections and simply tiredness. That’s why it’s quite common for people to mistake this very dangerous poisoning for something else.

Other signs that could point to carbon monoxide poisoning

  • Your symptoms only occur when you are at home
  • Your symptoms disappear or get better when you leave home and come back when you return
  • Others in your household are experiencing symptoms (including your pets) and they appear at a similar time

What should I do if I experience any symptoms of carbon monoxide poisoning?

  • Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house
  • See your doctor immediately or go to hospital - let them know that you suspect carbon monoxide poisoning. They can do a blood or breath test to check
  • If you think there is immediate danger, call the Gas Emergency Helpline on 0800 111 999
  • Get a Gas Safe registered engineer to inspect your gas appliances and flues to see if there is a dangerous problem
Carbon Monoxide Safety Tips
  • Fit an audible carbon monoxide alarm.
  • They need to be put in a central location in the house and can be fixed to the wall or can be placed on a table, bookshelf or shelf.
  • Have fuel-burning appliances serviced annually by an appropriately qualified and registered engineer.
  • Don't block ventilation and have chimneys swept at least once a year.

 

Where to place your alarm: Garage, Bedroom, Kitchen, Living Room

Six main symptoms of Carbon Monoxide Poisoning

  • Headaches
  • dizziness
  • nausea
  • breathlessness
  • collapse
  • loss of consciousness

Being aware of the symptoms could save your life.

Carbon monoxide symptoms are similar to flu, food poisoning, viral infections and simply tiredness. That’s why it’s quite common for people to mistake this very dangerous poisoning for something else.

Other signs that could point to carbon monoxide poisoning

  • Your symptoms only occur when you are at home
  • Your symptoms disappear or get better when you leave home and come back when you return
  • Others in your household are experiencing symptoms (including your pets) and they appear at a similar time

 

What should I do if I experience any symptoms of carbon monoxide poisoning?

  • Get fresh air immediately. Open doors and windows, turn off gas appliances and leave the house
  • See your doctor immediately or go to hospital - let them know that you suspect carbon monoxide poisoning. They can do a blood or breath test to check
  • If you think there is immediate danger, call the Gas Emergency Helpline on 0800 111 999

Get a Gas Safe registered engineer to inspect your gas appliances and flues to see if there is a dangerous problem

Ignition Sparks But Pilot Will Not Light
  • Check gas supply into the property by operating other gas appliances - if there is no gas supply contact your gas supplier.
  • If the gas supply is operational but the fault persists please log a warranty call.
  • To log a warranty call online follow the link https://www.visionfires.co.uk/helpdesk/ alternatively call 01204 868550 selecting option 3 – Technical
Ignition Doesn't Spark

The receiver requires x4 AA batteries this is located in the white control box please ensure that the + and - positions are aligned correctly.

If the problem persists an Engineer will be required - Please log a warranty call

To log a warranty call online follow the link https://www.visionfires.co.uk/helpdesk/ alternatively call 01204 868550 and select option 3 – Technical.

Burner & Pilot Light But Fire Goes Out

If a fault is intermittent please monitor over a period of a few days and note details down of frequency and length that the fault is apparent. It is often useful to note events immediately prior to and following the fault occurring i.e. colour and appearance of flames; any unusual noises or smells or if it happens on a regular basis at the same time of day or at the same time of another activity within the home i.e. other gas appliances being used. Extreme weather conditions can also affect the operation of some appliances.

Photograph or record recurring incidents.

Glass Dirty or Broken
  • Do not handle or attempt to clean the glass when it is hot
  • Do not use abrasive cleaners or harsh chemicals
  • If the glass breaks carefully remove any sharp pieces that are easy to dislodge - we recommend that the glass is only replaced by a suitably qualified and experienced engineer as it is very important that a complete seal around the glass is achieved. Failure to do so may result in incorrect gas combustion which can have fatal results.
  • Do not operate the appliance if the glass is cracked, broken or missing