Percy Doughty & Co Warranty Policy
In the unlikely event that one of our products fall short on performance, craftsmanship or quality we offer the warranties below across our product ranges subject to terms and conditions. If the product you purchase is proven to be faulty, we may offer a repair, exchange or credit please see our returns section, terms & conditions and Conditions of Cover of sale for full details. All products are subject to the terms of the Warranty Policy and guaranteed against defective build quality (Workmanship may allude to the installation), faulty components or the fabric of the appliance as specified below. Subject to the specification of the appliance the warranty will run from the date of installation providing the appliance is installed within 6 months of its despatch from Percy Doughty Ltd. Please note that any Gallery appliances purchased online are covered by a one year warranty. The warranty periods listed below only apply when the appliance is purchased from one of our exclusive dealers. Any variation to the warranty period must be approved in writing by Percy Doughty. It is a requirement of the warranty that an annual service is carried out on the appliance by a registered Gas safe engineer, the engineer will need to competent and hold the relevant qualification in accordance with the Gas Safety Installation and Use regulations 1998 and Rules of registration of the Gas Safe register. An annual service record detailing the engineer’s registration number and receipt for the work carried out must be provided to validate the warranty in the event of a claim. The same will apply should the installation be required to be compliant in accordance with HETAS. In addition to the annual service documentation you will also need to provide the details of the commissioning results following the initial installation. In terms of any electrical appliance, the installation must be completed by a competent person. A person can demonstrate competence to perform electrical work if they have successfully completed an assessed training course, run by an accredited training organisation, that included the type of work being considered. As part of that course, this person should have demonstrated an ability to understand electrical theory and put this into practice. These details should be documented on the back page of the installation manual (Benchmark) and retained by the end user. Your warranty will not include any such damage caused by vermin, insects, mould, water, damp ,Electrical surges, wet or dry rot, bacteria or rust.
All Vision E-Line appliances come with a comprehensive three year warranty subject to terms and conditions; please visit terms & conditions for full details. Customers must register the warranty at https://www.visionfires.co.uk/register-your-appliance/ alternatively via the card supplied with the appliance.
The appliance must be installed in accordance with the manufacturer’s instructions, British standards and current Gas Safety Installation and Use Regulations 1998. It is a legal requirement that only a Gas Safe Registered engineer can install the appliance if deemed competent to do so. If the installation is in Ireland then only engineers registered to the Gas Installers of Ireland (RGII) are able to install the appliance if deemed competent to do so. It is particularly important also that anyone who undertakes electrical work is able to satisfy the requirements of the Health and Safety at Work etc Act 1974 and the Electricity at Work Regulations 1989. This Warranty Policy does not cover the installation of the appliance. Any faults and costs incurred as a result due to an incorrect installation resulting in subsequent remedial works would need to be rectified by an independent gas safe registered engineer. All remedial works would need to be completed to the current British standards, building regulations, gas industry installation and Use regulations 1998, Electricity at Work Regulations 1989 and in accordance with the manufactures instructions. The cost of all works would be the responsibility of the end user and subsequent Percy Doughty fees may also apply.
This Warranty Policy applies to appliances that have been installed in the UK mainland, Highlands and Islands of Scotland, Northern Ireland and Republic of Ireland (ROI)
Routine annual maintenance or cleaning of the appliance is not covered under the terms of this Warranty Policy and End Users should refer to the appliance instruction manual for details of cleaning and maintenance schedules. Percy Doughty would not carry out work by definition on the appliance due to the lack of maintenance or due network supply deficiencies both for gas and electric. If maintenance was required as identified by Percy Doughy then an independent gas safe registered engineer would need to be contacted by the end user and all costs which may include fees from Percy doughty would be the responsibility of the end user. Should any electrical enabling works be required then a competent person would need to be contacted by the end user, in this instance a competent person must be able to test and inspect all circuits and provide subsequent certification of compliance and safety. All work carried out as a result of incorrect maintenance or cleaning methods, including the use of unauthentic, unapproved spare parts by others will be charged by Percy Doughty to the End User. In the event of unauthentic, unapproved spare parts being used this will automatically void any outstanding warranty period. It is a requirement of the warranty that an annual service on any appliance is carried out by a suitably qualified person registered and deemed competent by an appropriate government regulatory body approved by Percy Doughty.
All warranties are subject to exclusions and limitations please click here to view:
Visits under this Warranty Policy are made between 9:00am and 4.00pm on weekdays. It is the responsibility of the End User or those made responsible onsite to ensure that the Company or their appointed agent can access the appliance to effect repairs within the agreed timeframe. Abortive calls and/or additional time spent waiting on site will be charged by the Company to the End User.
Charges and Payment
In consideration of the provision of the services by the Company, the End User shall pay any applicable charges for the services which are calculated in accordance with the Company’s standard fee rate. All charges quoted to the End User shall be inclusive of vat and payment must be received at the time of the visit prior to the repair being carried out.
The Company is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement under such circumstances. If the Company asserts Force Majeure as an excuse for failure to perform the party’s obligation, then the Company must prove that it has taken reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in the Force Majeure clause.
The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Warranty Policy shall be limited to the price paid to the Company by the End User for the appliance. The Company shall not be liable to the End User for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential; any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Warranty Policy will be rejected.
The Warranty Policy is capable of re-assignment in the event that the End User sells the appliance within the Warranty Period. The End User must inform the Company in writing of such sale within 14 days of relocation / resale; failure to do so will result in the warranty becoming null and void.
The Company reserves the right to reject the request of re-assignment dependant on circumstances and the Company decision will be final.
Rights of third parties
No term of this agreement shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not an End User, but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
This Warranty Policy is governed by the Laws of England, Wales, Northern Ireland and Republic of Ireland and the parties shall submit to the exclusive jurisdiction of the Courts. Statutory rights are unaffected.
- Electric Appliances – 2 years’ terms and conditions apply